Answer staff questions
Find the relevant part of your internal documents and use it to draft an answer.
Answers from your documents
Get answers from your own documents.
Retrieval-augmented generation (RAG) finds relevant information in your documents before drafting an answer. We set it up for the questions your team handles often.
01 / Your week
The problem
- 01
Your team keeps searching several documents to answer the same customer or staff questions.
- 02
An answer may sound convincing even when it uses old or incomplete information.
02 / Examples
How we help
Help with customer replies
Draft a reply using your current policies or product information for a person to check.
Handle document requests
Find the right document before the next step in a request.
03 / The work
What you get
Included
- A way to ask questions using the agreed documents and information sources
- Draft answers that show the information used
- A way to send questions the assistant cannot answer to a person
How we work together
- 01
Choose the questions
You show us common questions and which documents your team trusts. We agree on a small first use.
- 02
Connect your information
We connect the agreed sources and test answers against real examples you provide.
- 03
Review and hand over
Your team checks the answers. We show the person you choose how to review activity and update the sources.
04 / Your control
How you stay in control
- A person approves important replies or actions before they go out.
- Your team can switch it off.
- You can see which information was used and what the assistant did.
- A named person is responsible for checking questions it cannot answer.
05 / Questions
Common questions
Will it use our current documents?
Yes. We agree with you which documents to connect and how they are kept up to date.
Will every answer be correct?
No. We test with real questions, show the supporting information, and send uncertain answers to a person.
What do you need from us?
Examples of common questions, access to the agreed documents, and someone who can check sample answers.
Your next step
Tell us what takes up your team's time
We will talk through the task and help you choose a first step.
Book a consultation
We reply within one business day with next steps.