Pick out key details
Find names, dates, or reference numbers in regular forms and messages.
Sorting and reading text
Sort messages and find the details you need.
Natural language processing (NLP) helps software read and sort written text. We use it to handle the messages, forms, or notes your team deals with every day.
01 / Your week
The problem
- 01
Someone reads each message or form before deciding who should handle it.
- 02
Useful details get lost when notes are copied between systems.
02 / Examples
How we help
Send requests to the right team
Read an incoming message and suggest who should handle it.
Summarize long notes
Make a short summary for the person making the next decision.
03 / The work
What you get
Included
- A way to sort or summarize the agreed messages and documents
- Results sent to the agreed team or tool, with unclear items held for review
- Examples and instructions your team can use to check and improve the results
How we work together
- 01
Show us the work
You share sample messages, current categories, and difficult cases. We agree what a useful result looks like.
- 02
Set up and test
We build the agreed sorting or summary step. You check sample results from your own messages.
- 03
Review and hand over
Your team checks the results. We show the person you choose how to review unclear items and update the categories.
04 / Your control
How you stay in control
- A person approves important decisions or actions based on the text.
- Your team can switch it off.
- You can see how each item was handled and correct mistakes.
- A named person is responsible for reviewing unclear items.
05 / Questions
Common questions
Will it work with our terms and languages?
We test with examples from your work, including the terms and languages you need it to handle.
What happens when a message is unclear?
It goes to a person for review instead of being sent on as a settled answer.
What do you need from us?
Sample messages or documents, your current sorting rules, and someone who can check the results.
Your next step
Tell us what takes up your team's time
We will talk through the task and help you choose a first step.
Book a consultation
We reply within one business day with next steps.